Addis Ababa | January 14, 2026 (Tahsas 6, 2018 E.C.)
During the presentation of the six-month performance report for the 2018 fiscal year, the Director General of the Immigration and Citizenship Service (ICS), Her Excellency Ms. Selamawit Dawit, highlighted that efforts to enhance operational capacity and expand service quality have enabled a seamless transition from the old system to the new one.
According to the evaluation of the six-month report, the launch of E-Passport services across all branches has led to more than 800,000 customers applying for the new electronic passport through branch offices alone.
Commitment to Quality and Reform
The Director General stated that to improve customer satisfaction, the institution will work toward even greater service quality and accessibility in the future. She emphasized the importance of coordinated, plan-based execution.
Key points from her briefing include:
System Reform: Strengthening reform efforts has allowed branches to collect fingerprints and issue the new E-Passports.
Legal Enforcement: * 99 individuals involved in various illegal activities were apprehended.
83 foreign nationals were held accountable, resulting in the sealing of 11 houses.
Action was taken against 6,395 foreigners and 3,126 Ethiopians for document forgery.
Traveler Services: To facilitate legal and free movement, services were provided to 3,795,043 travelers within the last six months.
Digital Transformation
The report also highlighted significant progress in modernizing the Civil and Family Registration system. A promising new system has been developed in a short period to transition registration from manual processes to a fully digital framework.
Immigration and Citizenship ServiceEthiopia, where everyone is known!
By admin
February 11, 2026
