The Immigration and Citizenship Service has begun providing training for 201 of its employees at the National Security University

The Immigration and Citizenship Service has begun providing training for 201 of its employees at the National Security University

By admin February 11, 2026

Addis Ababa: January 27, 2026 (Converted from Tahsas 19, 2018 E.C.)

The Immigration and Citizenship Service (ICS) has launched a comprehensive training program for 201 employees at the National Security University. The curriculum covers diplomacy, international relations, information security, customer service, migration laws, and various other professional topics.

Key Highlights from the Opening Ceremony

During the opening remarks, Mr. Bikila Mezgebu, Deputy Director General and Head of the Citizenship Sector, emphasized the following points:

• Human-Centered Reform: The institution has implemented reforms focused on modernizing service delivery and ensuring public satisfaction.
• Capacity Building: A primary pillar of this reform is the recruitment, development, and capacity building of human resources.
• Skill Development: Beyond increasing staff numbers with qualified new hires, the ICS is committed to continuous education to enhance the skills of both leadership and general staff.
• Service Standards: The ultimate goal of the training is to produce a workforce prepared to serve citizens with sincerity, integrity, and humility.

Training Focus Areas

The program, which will run for the next two weeks, features a diverse range of subjects including:

• Diplomacy and International Relations
• Information Security and Counter-Terrorism
• Customer Service Excellence
• Institutional Structure and Reform
• Migration and Immigration Laws
• Tourism, Ethics, and Anti-Corruption
• Time Management

Mr. Bikila concluded by calling on all trainees to translate their newly acquired knowledge into action, contributing to the ongoing journey of institutional reform and ensuring a high level of customer satisfaction.

Immigration and Citizenship Service Ethiopia, where everyone is known!